Your Whole Journey, In One PlaceYour Whole Journey, In One Place

We aim to respond promptly to every enquiry. How quickly a full plan comes together depends on your case, the specialists involved, and how complete your information is — we’ll outline realistic timelines after our first conversation.

Typically a clear summary of your goals, relevant medical history, and any reports or imaging you can share. Your coordinator will tell you exactly what’s useful so your providers can review your case efficiently.

We check that a clinic is licensed to carry out the treatment, and that the specialist who would treat you is named and qualified for that procedure. You’ll know who that is before you decide — and where we can’t verify something, we tell you rather than gloss over it.

Most people do, and it’s worth telling your coordinator early. Accommodation and transfers are then arranged for both of you from the start, and the clinic knows who is travelling with you and who may be with you on the day.

We build your schedule around your treatment dates and tell you what the trip usually involves, but we’re not your travel agent and we can’t advise on immigration. Entry requirements depend on your nationality — check them with the relevant authorities, and your coordinator will flag what to confirm before booking anything.

Your coordinator works with you in English from first message to follow-up, and we match you with specialists who can consult in English. Where someone on the clinic’s staff doesn’t, a colleague who does will be with you. If you’d rather be seen in another language, say so early and we’ll confirm what’s possible before you travel.

Often yes, within reason — clinical schedules and provider availability drive what’s possible. We help you understand the options and negotiate changes with the clinic when needed.

MedVenture’s coordination scope and any package fees are discussed and agreed before you commit. Clinical fees are set by providers and clinics — we help you understand what to expect so there are fewer surprises.

Your care team sets the follow-up plan and stays responsible for it. Your coordinator remains reachable afterwards — to chase records or reports you’re missing, and to put questions back to the clinic so you’re not doing it from another country on your own.

We treat your information with care and only share what’s necessary with providers involved in your journey, in line with applicable requirements and what you consent to.